Generation Tech – Covid19 Tech Help for Older People

Generation Tech are offering a free service that they feel would be highly beneficial for many in Waterford.  here is what they have to say:

“We are a group of dedicated volunteers who are offering a free tech support service to those 65+. As many older people are cocooning at this time, it is important for them to stay in touch with their loved ones. e.g a video call with family can make a huge difference and really help to lift the spirits! Technology can be daunting for many and we are here to make the experience less difficult. All technical questions are welcome. No question is too big or too small. 

 

We provide support to the older community countrywide and our helpline can be reached on 01-9633288. Our lines are open from 8-8 every day.  

We can be found on Twitter @Covid19_tech and Facebook https://www.facebook.com/generation.tech.irl   

For any media or general enquiries, Please contact us on info@covid19.ie. 

It is also worth mentioning that we are still looking for more volunteers who are free to sign-up from our website at https://covid19tech.ie/volunteer/

 

What can we help with? 

 Tablets, Phones, PCs, software, other hardware, and facilities such as Alexa, Google Assistant, broadband, Skype routers, Wi-Fi and as any other IT issues. 

Who can avail of the service? 

 Anyone aged 65+ on the island of Ireland can access our service. 

How much does it cost? 

This is a completely free service; all time is donated by volunteers free of charge. 

Are callers protected? 

This is a free service, and as such, no-one will be asked for any personal details such as access to their bank details, cards etc. We will be making the call distribution random and all calls are recorded. The Twitter feed is also logged. During a help session, it may be necessary to install a support tool, but that can be uninstalled, and we encourage the caller to do so, immediately after the call.

 You can view information about our service on our website here: https://generationtech.ie. If you would like to discuss this further, we would be happy to organise a discussion with you.

Thank you for taking the time to consider our volunteer effort for your area”.

 Best wishes,

Alison O’Neill

Email: AlisonO@generationtech.ie

Website: www.generationtech.ie

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