Update on Customer Services Administrator Position with Local Link Waterford

Many people will be aware that we were in the process of filling the position of Customer Services Administrator immediately prior to the Coronavirus Covid 19 crisis. We would like to let all those that applied for the post know that we have postponed the process for a short time. We are holding all applications on file and will get back to you all as soon as is possible.

Thank you for your patience and understanding.

Stay Safe.

 

 

Coronavirus COVID-19 and our Services

  1. If you have fever or cough, you should stay at home regardless of your travel or contact history
  2. Step on the bus one at a time, wait for the previous passenger to be seated before approaching the driver.
  3. Have your Free Travel Pass ready to show the driver and if you are paying your fare in cash, have the exact money ready to reduce cash handling.
  4. Please call the office to let them know if you are travelling or not.
  5. Move apart from other passengers in order to maintain social distancing – keep at least 1 meter (3 feet) or ideally at least 2 meters (6 feet) from one another.
  6. Follow the recommended hygiene advice from the health authorities, particularly with regards to hand washing, coughing and sneezing in public.
  7. Please don’t leave tissue or rubbish on buses.

Local Link is following all guidelines as issued by the National Transport Authority and continue to follow all public health guidelines issued by the Chief Medical Officer and the HSE.

Service Update Wednesday 18th March

Local Link Waterford are continuing to operate and no services have been cancelled.

There may be some limited restrictions in terms of social distancing of passengers and in the interest of the Health and Safety of our Drivers.

If you have any questions regarding our services please contact us on 0761 102076 or 0761 102845. If we do not get to you immediately please leave you number and we will get back to you.

Passenger Notice -Service Update

Please note that we are advised by the National Transport Authority that all services will remain operational until further notice. This is being reviewed on a daily basis so please keep in touch for further updates.

Interruption to 367A 13.30 Dungarvan to Waterford Service

13.30 service Dungarvan – Waterford City. Due to a fault on our Bus we have had to divert the vehicle to the Depot as it is not safe to board passengers, we therefore cannot complete the service. Please note that the 17.00 service from Waterford to Dungarvan will operate as normal. Our apologies for any inconvenience caused.

We Are Hiring

 

Local Link Waterford would like to welcome applications from suitable candidates for the role of Administrator – Customer Service. Reporting to the CEO, this is a fulltime position and an opportunity to join our team at a time of exciting reorganisation and development.

Local Link Waterford is part of a network of public transport agents across the country operating public bus services in local areas on behalf of the National Transport Authority.

REQUIREMENTS
The successful candidate will have a proven track record in customer service with at least 3 years  experience in a frontline administrative / customer service role. A high degree of administrative skills is required together with excellent interpersonal skills, the capability of performing to a high level and a strong ability to communicate effectively. Candidates must be computer literate and proficient in the use of Microsoft Word, Excel & related software applications. An experience of Customer Management Software systems is desirable, but not a requirement.  A full job specification can be had by emailing james.odonoghue@locallink.ie  Please note that short listing will apply.

APPLICATIONS

Candidates should send a letter of application and current CV, either by post or by email to:

James O’Donoghue

Local Link Waterford

The Courthouse

Dungarvan

Co. Waterford

Email: james.odonoghue@locallink.ie

 

CLOSING DATE

The closing date for receipt of applications is 5pm on Friday 28th February 2020.

367a Dungarvan to W.I.T and Waterford University Hospital

Firstly, our apologies to those people who have been let down due to the delays in this service. We do appreciate your patience and are determined to provide a reliable service that will allow for timely connections to W.I.T. and the City. This is very much a new service for us in Local Link and it is only in operating the service that we have become aware of issues with the timetable.

It is taking longer than we would have allowed for the bus to travel to Dunhill, and less time to get from Dunhill to W.I.T. At the moment the bus is arriving in Dunhill nearer 08.25 and gets to WIT at 08.50.

We are currently working with our operator on a revised timetable to reflect this and will have that finalised within the next few days. In the meanwhile we hope that passengers will bear with us. We really appreciate the input we have received to date and hope that passengers will continue to contact us with feedback on the service.

James O’Donoghue, Manager.

 

Storm Brendan – Passenger Update

We are monitoring the ongoing situation and as of 9.00am this morning Monday 13th January all of our regular services are operating;

  • 361 Ardmore to Dungarvan
  • 363 Tallow to Dungarvan
  • 364 Tallow to Fermoy
  • 367 Tramore to Dungarvan
  • 367A Dungarvan to Waterford City

The following services have been cancelled:

  • Clonea Power to Dungarvan via Ballymacarbry and Touraneena
  • Dungarvan Day Centre

Christmas Office Hours

Our offices in Dungarvan will close for the Christmas Holiday period from Tuesday 24th and re-open on Monday 30th December.

Wishing all our passengers and friends a very Happy Christmas.

Christmas Service Changes

361 Ardmore – Dungarvan: Christmas Eve and New Years Eve the last  service from Ardmore will be at 15.00 and 16.00 from Dungarvan

363 Dungarvan – Tallow:  Sunday service timetable will operate on Christmas Eve and New Years Eve

364 Tallow – Fermoy:  Christmas Eve and New Years Eve the last return service from Tallow will be at 11.00  and 13.00 from Fermoy

367 Tramore – Dungarvan: Christmas Eve and New Years Eve the last return service from Tallow will be at 11.30 and  14.00 from Dungarvan

367A Dungarvan – Waterford: Operating as scheduled on Christmas Eve and New Years Eve.

No services will operate on Christmas Day, St. Stephens Day and New Years Day.

For full details please click Local Link Waterford Bus Timetables

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