Local Link Waterford would like to welcome applications from suitable candidates for the role of Administrator – Customer Service. Reporting to the CEO, this is a fulltime position and an opportunity to join our team at a time of exciting reorganisation and development.
Local Link Waterford is part of a network of public transport agents across the country operating public bus services in local areas on behalf of the National Transport Authority.
REQUIREMENTS The successful candidate will have a proven track record in customer service with at least 3 years experience in a frontline administrative / customer service role. A high degree of administrative skills is required together with excellent interpersonal skills, the capability of performing to a high level and a strong ability to communicate effectively. Candidates must be computer literate and proficient in the use of Microsoft Word, Excel & related software applications. An experience of Customer Management Software systems is desirable, but not a requirement. A full job specification can be had by emailing james.odonoghue@locallink.ie Please note that short listing will apply.
APPLICATIONS
Candidates should send a letter of application and current CV, either by post or by email to:
The closing date for receipt of applications is 5pm on Friday 28th February 2020.
367a Dungarvan to W.I.T and Waterford University Hospital
Firstly, our apologies to those people who have been let down due to the delays in this service. We do appreciate your patience and are determined to provide a reliable service that will allow for timely connections to W.I.T. and the City. This is very much a new service for us in Local Link and it is only in operating the service that we have become aware of issues with the timetable.
It is taking longer than we would have allowed for the bus to travel to Dunhill, and less time to get from Dunhill to W.I.T. At the moment the bus is arriving in Dunhill nearer 08.25 and gets to WIT at 08.50.
We are currently working with our operator on a revised timetable to reflect this and will have that finalised within the next few days. In the meanwhile we hope that passengers will bear with us. We really appreciate the input we have received to date and hope that passengers will continue to contact us with feedback on the service.
James O’Donoghue, Manager.
Storm Brendan – Passenger Update
We are monitoring the ongoing situation and as of 9.00am this morning Monday 13th January all of our regular services are operating;
361 Ardmore to Dungarvan
363 Tallow to Dungarvan
364 Tallow to Fermoy
367 Tramore to Dungarvan
367A Dungarvan to Waterford City
The following services have been cancelled:
Clonea Power to Dungarvan via Ballymacarbry and Touraneena
Dungarvan Day Centre
Christmas Office Hours
Our offices in Dungarvan will close for the Christmas Holiday period from Tuesday 24th and re-open on Monday 30th December.
Wishing all our passengers and friends a very Happy Christmas.
Christmas Service Changes
361 Ardmore – Dungarvan: Christmas Eve and New Years Eve the last service from Ardmore will be at 15.00 and 16.00 from Dungarvan
363 Dungarvan – Tallow: Sunday service timetable will operate on Christmas Eve and New Years Eve
364 Tallow – Fermoy: Christmas Eve and New Years Eve the last return service from Tallow will be at 11.00 and 13.00 from Fermoy
367 Tramore – Dungarvan: Christmas Eve and New Years Eve the last return service from Tallow will be at 11.30 and 14.00 from Dungarvan
367A Dungarvan – Waterford: Operating as scheduled on Christmas Eve and New Years Eve.
No services will operate on Christmas Day, St. Stephens Day and New Years Day.
Significant changes to services across County Waterford
Local Link announce significant changes to services across County Waterford. Increased days of operation and wheelchair accessible vehicles introduced. Links to WIT and UHW
All access vehicles
From Monday 2nd December Local Link will commence the roll-out of all-access low floor vehicles on our 363 Tallow to Dungarvan and 367A Dungarvan to Waterford City services. Our 367 Tramore to Dungarvan and 364 Tallow to Fermoy service will be wheelchair accessible from January 2020. This represents a significant change in that anyone with impaired mobility will be able to use these buses. We have been aware for some time that not alone could people who are wheelchair users not use our services, but that the need to climb a number of steps to get into the bus was also an issue for many of our passengers. The availability of all access buses will also bring our services in line with the Department of Transport’s concept of ‘Transport Access for All’ based on the Disability Act 2005 and the National Disability Inclusion Strategy 2017-2021 which were designed to advance and underpin the greater participation of people with disabilities in society. Through these accessibility improvements for people with disabilities, access for all will be improved.
Local Link has operated public bus services across the County over the past sixteen years and continues to develop and grow the number and range of services. In line with the introduction of all access buses we are also increasing the level of services on a number of routes. This is in line with our plans to expand services under the Rural Transport Programme, and discussions at our meetings of the Transport Working Group established by Waterford City and County Council under the Waterford Age Friendly Strategy. The following changes will commence as and from Monday 2nd December 2019.
363 Tallow to Dungarvan
Our winter timetable will see us operating eight daily return services from Tallow to Dungarvan Monday to Saturday and four return services on Sunday. Our late service from Tallow on Thursday, Friday and Saturday at 8.00 pm, with the 11.30pm return service will also continue to operate.
Dungarvan Shopping Centre
One consequence of the introduction of larger all access buses is that we will no longer be in a position to operate to the stop at Dungarvan Shopping Centre. Having examined the route it is clear that it would no longer be safe to turn the vehicle at the junction of John Treacy Street onto O’Connell Street, and at Grattan Square at the junction of O’Connell Street and St Mary’s Street. Our 363 Tallow to Dungarvan service will now only operate to and from the main bus stops on Davitts Quay.
Lismore Stops to change
We will also have to make changes to our current practice where two services from Dungarvan serviced stops on Parks Road and Station Road. This will no longer be possible and we would therefore ask any intending passengers who are unable to get to our stop on West Street to contact our office at 0761 102076. Our plan is to work with our current demand responsive services where we use smaller vehicles and offer door-to-door services for passengers.
364 Tallow to Fermoy moves to three daily return services
We are making significant changes to this service with a view to improving the connections between Tallow and Fermoy. We are increasing the number of services from two to three daily return services from Tallow at 08.00, 11.00 and 16.00. The return services from Fermoy at 10.00, 13.00 and 17.00 will allow for better connections to the 363 Dungarvan services which had been a problem with our current timetable.
367 Tramore to Dungarvan becomes a six day service
Local Link are pleased to announce that our 367 service along the Copper Coast between Tramore and Dungarvan, which currently operates on Tuesday, Thursday and Saturday will move to a full six day Monday to Saturday service with three daily return services. The change in times will allow those travelling on the 07.30am service from Tramore through Kill, Dunhill, Bunmahon and Stradbally to get to Dungarvan for 09.00am with return services at 2.00pm and 5.30pm. We are also introducing an all access vehicle on this service.
367A Dungarvan to Whitfield, WIT, Waterford City and UHW
Local Link are also moving from three to six day services on this route and increasing the daily return services to two. The new schedule which leaves Dungarvan at 07.30am will allow for connections to WIT for students living in the areas of Stradbally, Bunmahon, Kill, and Dunhill. The new timetable will also allows us to commence services to Whitfield and Waterford University Hospital and we will be introducing an all access bus on this service over the next few weeks.
Ballinroad
With the increase in the level of services Local Link can now offer additional services between Ballinroad and Dungarvan. Our new schedule will operate seven return services Monday to Saturday. Our first service to Davitts Quay stop will leave Ballinroad at 07.20am and the last service in the evening will leave Dungarvan at 18.50. Based on our experience operating hopper services for the West Waterford Festival of Food we believe that there is a significant demand for a public bus link between Ballinroad and Dungarvan and will be using the expansion of the 367 services to see what will best fit the needs of the local community.
Local Link continues to grow services across County Waterford.
Speaking to this paper, James O’Donoghue Manager of Local Link said “this expansion to our services represents a real investment in public transport. Initially operating services from rural areas to the local town on a weekly basis we have now grown to a level of service that offers real public transport options to people. We currently operate over 40 weekly services, in total over 170 bus services travelling within the County allowing people to attend a range of services from social activities and shopping to accessing work, training and educational services. Our 363 Tallow to Dungarvan service is currently carrying over six thousand passengers per month and we are in line to carry well in excess of one hundred and thirty thousand passengers across all services in 2019. The introduction of low floor vehicles also represents a significant step in our plans to have all services wheelchair accessible by 2021” he said.
In line with Governments’ commitment in Project Ireland 2040 to increasing local public transport, Local Link Waterford is committed to the ongoing development of new and expanded services. Speaking to this paper, Cllr James Tobin, Chairperson of Local Link Waterford said “We are delighted that the National Transport Authority continues to support the ongoing development of Local Link bus services. Demand responsive door to door bus services in more rural areas remains a cornerstone of what Local Link do. The development of our regular rural services operating 6 and 7 days a week are designed to ensure connectivity and contribute to supporting and sustaining rural communities. The success of these services is underlined by the increase of over eighty percent in passenger journeys on Local Link services since 2015. The expansion of public transport services will open up opportunities not only for local residents to make connections for employment, health, education and recreational opportunities, but also allow visitors to access the many areas of historic interest and natural beauty across the County. As we continue to develop a network of services for County Waterford we look forward to welcoming passengers on our services.
Fares vary depending on the destination and are set at a maximum of €3.00 per single trip for Adults. Reduced fares apply for students and children over 5 years of age. Free travel passes are accepted on all Local Link services.
Funded by the Department of Transport, Tourism and Sport under the Rural Transport Programme and supported by Waterford City and County Council we have a clear focus on the community needs in County Waterford. Free travel passes are accepted on all our services. As we continue to develop a network of services for County Waterford we look forward to welcoming you on our services.
For further details on any of our services check our timetables at www.locallinkwaterford.ie or to let us know of unmet transport needs in your area contact us on 0761 102845 or email James at james.odonoghue@locallink.ie
361 Ardmore to Dungarvan Timetable Changes from 1st October.
Our new winter service commences onTuesday 1st October and will continue to the end of December. We are now operating 5 return services from Ardmore Monday to Saturday, at 8.00am, 11.00am, 1.00pm, 3.00pm and 5.00pm. Return services from Dungarvan will run at 10.00am, 12.00noon, 2.00pm, 4.00pm and 6.00pm.
Our three Sunday services will continue to operate at 10.00am, 1.00pm and 4.00pm from Ardmore with return services from Dungarvan at 11.00am, 2.00pm and 5.00pm.
Evening services will continue to operate from Ardmore Thurdsday to Sunday at 7.00pm and 10.00pm and will return from Dungarvan at 8.00pm and 11.00pm.
363 Tallow to Dungarvan 8.00am service
We are aware that a number of intending passengers were unable to use the 08.20 service from Cappoquin this morning Monday 16th September. While we are delighted to see the number of people now using the service we are anxious not to disrupt anyone’s travel plans.
We will have an additional 08.20 service on call from tomorrow morning and will monitor developments over the next few weeks.
Designated Local Area Hackney Service Pilot Programme 2019
One Year Pilot for Grant Funded Rural Transport, in a pilot programme to improve public transport availability in our rural communities, the NTA is offering financial assistance to operate a localised licensed hackney service in 15 designated areas nationwide. This pilot specifically relates to those areas where a full time taxi or hackney service does not appear to be viable. The outcome of this pilot programme will help advise NTA’s local transport plans over the next five years. Grant funding of €6,000 over the one year pilot for one hackney service is available in of the following area: Waterford: Knockanore All applications must be received by 30th September 2019
This service may not replace or displace current drivers. This grant is suitable for individuals who are looking to supplement their income and provide a service to their community. To apply to provide your community with this part-time local service, please read the guide, terms and conditions in the Links on the DLAH website and submit an application form. In order to be successful, you must meet specific person and vehicle criteria, follow the terms and conditions of the grant and comply with the Taxi Regulation Acts 2013 and 2016
To be a part of this programme, applicants must:
be resident in, or in very close proximity to, the area designated by map; in this case Knockanore
provide this local service for a minimum number of hours weekly preferably including Friday and Saturday nights;
provide this local service regularly for community events and activities at other times; • provide a suitable, insured local area hackney vehicle, less than 10 years old, with an NCT certificate;
be tax cleared; and
be of reputable character and fit to provide the service.
If successful in applying to be part of the programme, an applicant must be granted a local area hackney driver licence (by An Garda Síochána) and a local area hackney vehicle licence (by NTA) before any local services can be provided. There are standalone procedures and rules for obtaining each of these licences and separate guidance documents for each.
The main steps in applying for this pilot programme are:
1. Read the information in the documents listed on the DLAH website and research your SPSV motor insurance options.
2. When you are confident that you will be able to complete both the vehicle and driver licensing processes, submit the completed Designated Local Area Hackney Pilot Programme Application Form to NTA.
If successful, you must complete the driver and vehicle licensing processes within 60 days of notification of your programme membership by NTA. This includes:
1. a. Ensuring your vehicle passes the NTA Vehicle Initial Suitability Test to be granted a with local area hackney vehicle licence; and
b. Completing a Garda vetting and assessment to be granted a local area hackney driver licence.
Once you have been granted both of these licences, you can start providing the local area hackney service for your community, keeping the appropriate records to allow your grant to be processed monthly.
367 Tramore to Dungarvan
Local Link has received approval for the expansion of the 367 Tramore to Dungarvan service. Operating along the Copper Coast the service when tendered will increase to four daily return services Monday to Saturday from the current three-day service.
Bus services between Ballinroad and Dungarvan
Allied with increased services between Dungarvan and Waterford City the new timetable will offer eight daily services between Ballinroad and Dungarvan. “ Based on our experience of operating hopper services for the West Waterford Festival of Food we believe that there is a significant demand for a public bus link between Ballinroad and Dungarvan and will be using the expansion of the 367 service to see what will best fit the needs of the local community” James O’Donoghue, Manager.
